How to deposit EUR via SEPA

Modified on Tue, 23 Jun at 2:34 PM

Fund your Wirex One EUR account with a SEPA transfer from any bank within the SEPA zone.

Transfers arrive instantly — though in some cases may take up to 1–3 business days.

Activating your SEPA account details

Bank account details (IBAN + BIC) are not active by default — you need to activate them once before your first deposit.

In the app, tap Add → Bank Account.
Swipe to your EUR account.
Tap Activate.
Your IBAN and BIC are created and displayed after activation.

Activation happens once. On all future visits, your details are shown straight away.

Activation requires a verified account. Complete your verification in the app first — the Activate button will appear once you're verified.

Your SEPA account details

In the app, tap Add → Bank Account.
Swipe to your EUR account.
You'll see your IBAN, BIC/SWIFT, account holder name, and bank details.
Tap Copy on any field, or use Share Account Details to send them to yourself.

Sending the transfer

Log in to your bank, select a SEPA or EUR transfer, enter your Wirex One details exactly as shown, and confirm. Once received, your balance updates automatically.

Transfer times

SEPA Instant — usually arrives within seconds, though may take a few minutes in some cases.
SEPA Credit Transfer — typically 1–3 business days, depending on your bank.

Important: As soon as a deposit is triggered, it appears in your Activity with an amount and an amber status — so you always know something is on its way. Tap the transaction, then tap More to expand the full status timeline and see exactly where your funds are in the process.

Once the deposit is complete, the amount updates automatically and the status moves to final. If a payment is rejected at any stage, the timeline shows precisely where and why it was declined — so there's never any guesswork.

FAQ

Do I need to activate my account details before my first deposit?

Yes — SEPA details are not provisioned automatically. Tap Activate on the Bank Account screen to generate your IBAN and BIC. This is a one-time step.

Is there a fee?

Wirex One does not charge to receive SEPA transfers. Your sending bank may apply their own fee.

What limits apply?

Wirex One does not impose any transfer limits. Any limits that apply are set by the payment network and will be shown in the app before you confirm.

Can I receive a payment from a third party?

Yes — bank transfers can be received from third-party accounts. The sender does not need to be the account holder.

Can I send from a non-EU bank?

SEPA covers 36 countries — including EU and EEA members, Switzerland, the UK, and others outside the EU. If you're unsure whether your bank supports SEPA transfers, check directly with them.

What currency should I send?

Always send in EUR. Transfers in any other currency may not be processed correctly.

My transfer hasn't arrived after 3 business days — what now?

Track your deposit status in real time directly in your Activity — tap the transaction and select More to see the full status timeline. Confirm with your bank that the transfer was sent and obtain the payment reference. Then reach out to Wirex One support — we'll look into it straight away.

What does the amber status mean?

Amber indicates the transaction is currently being processed. Once the funds arrive, the status will update to final automatically.

How do I check the detailed status of my deposit?

Tap the transaction in your Activity, then tap More to expand the full status timeline — you'll see every stage of the payment process in real time.

What should I do if my payment was rejected?

Check the status timeline — it will show exactly at which stage and by which party the payment was declined. If the reason is unclear, contact Wirex One support with your transaction reference.

What are the most common reasons for a delay?

Incorrect IBAN or BIC, wrong currency, transfer sent over a weekend or public holiday, or a processing delay on your bank's end. Full guidance in My Deposit Hasn't Arrived.

Still have questions?

Our support team is here to help

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