Your Profile in Wirex One

Your Profile is the control centre for your personal information, app settings, and security. Access it anytime from the bottom navigation bar.

What's in your Profile

• Personal Info — view your name, phone number, and account details.
• Settings — manage your reference currency, balance visibility, haptic feedback, and more.
• Security — manage your Passkeys and two-factor authentication (2FA).
• Rewards — access your referral programme and rewards.
• Terms and Policies — review Wirex One's terms of service and privacy policy.
• Help Centre — get support directly from the app.
• Log Out — securely sign out of your account.

Verification status

Verification is optional — but unlocks the full Wirex One experience. Complete your profile verification to access bank transfers, card top-ups, and other premium features.

Your verification status is shown in the Profile section. Here's what each state means:

• Profile Verification (with chevron) — verification not yet started. Tap to begin.
• Profile Verification (no chevron) — verification submitted and under review. No action required.
• Profile Verified — verification approved. All features are fully unlocked.
• Profile Verification (no chevron, rejected state) — verification was not approved. Contact Wirex One support.

Manage your app settings

Your Profile is your personal hub in Wirex One — view your personal details, customise your app experience, and keep your account secure, all in one place.

• Manage your app settings — customise your display currency, balance visibility, language, and haptic feedback. → Managing Your App Settings
• Manage your security settings — set up and manage your Passkeys, 2FA, and App Lock. → Managing Your Security Settings

FAQ