How to withdraw crypto

Modified on Tue, 23 Jun at 2:21 PM

Send any supported cryptocurrency from your Wirex One wallet to an external wallet or exchange — directly from the Investment tab.

How to send crypto

Adding a new recipient

Tap Send from your Portfolio or a specific asset.

Tap Add New to enter recipient details: Label (a nickname for this wallet), Wallet address, Network, and Memo (shown only if required by the selected network).

Tap Continue — the address is validated automatically.

Enter the amount. The account is fixed based on the asset selected — it cannot be changed on this screen.

Review the full breakdown on the Review screen, including network fees.

Tap Confirm and complete Passkey verification.

The transaction appears in your Activity immediately.

Sending to a saved recipient

Tap Send from your Portfolio or a specific asset.

Select a recipient from your list — sorted by most recently used. Search by first name, last name, or nickname.

Review their details, enter the amount, and confirm.

Note: Recipients with stablecoins (USDC, USDT, EURC) are not shown in the crypto Send flow — stablecoin transfers are handled via the Home tab.

Managing recipients

Recipients are saved automatically after the first successful transfer.
Search by first name, last name, or nickname.
To delete a recipient, swipe left and confirm.

Tracking your transfer

For complete visibility, tap the transaction in your Activity and select More to view the full status timeline — updating automatically at every stage, so you're always in control.

FAQ

Do I need to verify my account to send crypto?

No verification is required for onchain crypto transfers.

Can I change the account I'm sending from?

No — the account is fixed based on the asset selected and cannot be changed on the Enter Amount screen.

What is a Memo?

Some networks require a Memo in addition to the wallet address to route the transfer correctly. Always include it if the recipient provides one — omitting it can result in lost funds.

Can I send stablecoins from the Investment tab?

No — stablecoin transfers (USDC, USDT, EURC) are handled via the Home tab's Onchain Transfer flow, not via crypto Send.

Can I edit a saved recipient's details?

Not directly — delete the recipient and re-add them with the updated details. Full recipient editing is coming in a future update.

Can I cancel a crypto transfer once confirmed?

No — blockchain transactions are irreversible once broadcast. Always double-check the address, network, and Memo before confirming.

My transfer hasn't arrived — what do I do?

Check the status timeline in Activity. Share the transaction hash (TXID) with the recipient so they can verify on a blockchain explorer. If unresolved, contact Wirex One support.

Still have questions?

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