Never Share Your Private Key

Your private key is the master key to your funds. Anyone who has it has full, unrestricted access to everything in your wallet — no password, no verification, no way to stop them.

You are the sole owner of your wallet. Wirex One is non-custodial — we do not hold your keys, cannot access your wallet, and cannot recover your funds if access is lost. It is your responsibility to keep your private key, Passkey, and authenticator app safe, backed up, and always accessible. Never delete them, never lose them, and never share them. If you lose access to all your authentication methods and your private key, access to your funds cannot be restored — by anyone.

What is a private key?

A private key is a unique cryptographic string that proves ownership of your wallet. Unlike a password, it cannot be reset, changed, or recovered by anyone — including Wirex One. It exists only once, and only you should ever have it.

When you export your private key from Wirex One, you are taking full custody of your wallet outside the app. Keep it safe.

The golden rule

Wirex One will never ask for your private key. Ever. No Wirex One employee, support agent, or representative will ever ask you to share your private key — not by email, not in chat, not on a call, not on any platform. If anyone asks for it, it is a scam.

Where to keep your private key safe

• Write it down on paper and store it in a secure, private location.
• Never store it in a messaging app, email, notes app, or cloud storage.
• Never take a screenshot of it and leave it in your camera roll.
• Never share it in any online form, website, or support chat.
• Consider a hardware wallet or encrypted offline storage for long-term security.

What happens if someone else gets your private key?

They gain complete, irreversible control over your wallet. They can transfer all your funds instantly — and there is no way to reverse it, freeze it, or recover it. Not by Wirex One. Not by anyone.

FAQ