My Move Transaction Hasn't Completed

Modified on Tue, 23 Jun at 3:18 PM

If your Move transaction is taking longer than expected or shows an unexpected status, here's what to check and what to do next.

Check the status in Activity

For complete visibility, tap the transaction in your Activity and select More to view the full status timeline — it updates automatically at every stage.

Common issues

Transaction expired

If the exchange cannot be completed at the quoted rate, the transaction will not be processed. You'll see: "Transaction expired. Please try again." — simply start a new Move to proceed.

Insufficient balance

If the From account doesn't have enough funds, the Move cannot be completed. Top up your account and try again.

Processing delay

In rare cases, a Move may take slightly longer to process. Check your Activity for the latest status — it will reflect any updates automatically.

FAQ

My Move shows as pending — is that normal?

Yes — a brief pending state is normal while the transaction is being processed. The status updates automatically once complete.

My transaction expired — will I be charged?

No. Expired transactions are not processed and no funds are deducted.

The amount I received is less than expected — why?

For cross-currency exchanges, the final amount may differ slightly from the quoted amount due to rate movements within the allowed slippage range. The minimum amount you were guaranteed to receive is shown on the Review screen before confirmation.

Can I cancel a Move once confirmed?

No — once confirmed and submitted, a Move cannot be cancelled. Always review the full breakdown on the Review screen before tapping Confirm.

My Move is not showing in Activity — what do I do?

Allow a few moments for the transaction to appear. If it still doesn't show after a few minutes, contact Wirex One support with the approximate time and amount of the transaction.

Still have questions?

Our support team is here to help

Contact support