How to start the KYC verification process

Modified on Tue, 23 Jun at 2:17 PM

Some features in Wirex One require identity verification. This is a standard regulatory requirement that helps us keep the platform secure for everyone.

When is identity verification required?

You'll be prompted to verify your identity when you try to access certain features, such as activating your Wirex One card. At that point, you'll also be asked to confirm your country of residence.

What to expect

Verification is handled in-app and takes just a few minutes to complete. You'll need:

A valid government-issued photo ID (passport, national ID card, or driving licence)
A selfie, taken in the app

How to verify your identity

When prompted, tap to begin identity verification.

Select your document type.

Take a photo of the front and back of your document.

Take a selfie for facial verification.

Submit and wait for confirmation.

How long does it take?

Verification is usually completed quickly, but can take anywhere from a few minutes to a few hours depending on the volume of submissions. In some cases, additional information may be requested.

Your card and any other features requiring verification will be available as soon as the process is complete. We'll notify you when you're good to go.

What documents are accepted?

We accept government-issued photo ID that includes your full name, date of birth, photo, and expiry date. This includes:

Passport
National identity card
Driving licence

Documents must be valid and in full colour. A residence permit is not accepted as a valid form of ID.

FAQ

Why do I need to verify my identity?

Identity verification is a standard regulatory requirement for financial services. It allows us to keep the platform secure, prevent fraud, and ensure compliance with applicable laws. It's a one-time process and only takes a few minutes to complete.

My verification is taking longer than expected. What should I do?

Verification is usually completed within minutes, but can occasionally take a few hours during busy periods. If you haven't heard back after 24 hours, please reach out to our support team and we'll look into it for you.

Can I use Wirex One without verifying my identity?

Yes. You can receive and send crypto without completing identity verification. However, certain features — including ordering your Wirex One card, Earn, and Loans — require verification before they become available.

Is my personal data safe?

Yes. Identity verification is handled securely and your personal data is processed in accordance with our Privacy Policy. We only collect what's necessary for verification purposes.

My selfie keeps failing. What should I do?

A few things that help:

Make sure you're in a well-lit environment with no strong light source directly behind you
Look straight at the camera and keep your face fully in frame
Remove glasses if you're wearing them
Make sure your face is not obscured in any way

If the issue persists, try closing and reopening the app and starting the verification process again.

Will I need to verify my identity again if I get a new phone?

No, you do not need to verify if you access the app from a new device.

Still have questions?

Our support team is here to help

Contact support