Your Wirex One card

Modified on Tue, 23 Jun at 3:11 PM

Accepted at millions of locations worldwide, the Wirex One card brings together the best of traditional and digital finance in a single card. Spend your balance anywhere Visa is accepted — in-store, online, or at ATMs — and manage everything from the app.

Wirex One offers three card types to suit how you spend:

Card type	Description
Virtual	Ready instantly in the app to all the users, for online purchases and digital wallets
Physical	A plastic card delivered to your door, for in-store and everyday use. Available to users who hold Premium tier and above
Metal	A premium Visa Signature card with top-market benefits and accelerated rewards exclusively for Private tier users and above

All three cards are linked to your Wirex One account and can be managed in the app at any time.

What you can do with your card

Your Wirex One card works like any Visa debit card. Make purchases online and in-store wherever Visa is accepted, withdraw cash at ATMs worldwide, and add your card to Apple Pay or Google Pay for contactless payments. Freeze and unfreeze your card instantly in the app, and view your card details, transaction history, and limits at any time.

Virtual card

Your virtual card is available to all Wirex One users and ready to use as soon as you set it up. Simply tap Create virtual card in the app and follow the steps. In some cases, identity verification may be required before your card is issued. See Identity verification for more details.

How to get a physical card

The physical card is available to members on the Premium tier and above. If you are eligible, you will see the option to order it in the app. Not there yet? See Wirex One Membership to find out how to unlock it.

How to order

Go to Card in the app

Swipe to Physical Card and tap Order

Enter your delivery address and confirm it is correct

Choose your delivery option — Standard (local post, non-trackable) or Express (DHL Express, trackable)

Confirm your order

Please note your card needs to be activated before it can be used for purchases. Once your card arrives, go to Card in the app and Activate.

Delivery options

Delivery option	Method	Estimated delivery
Standard	Local post, non-trackable	Up to 4 weeks
Express	DHL Express, trackable	2–5 business days

FAQ

Can I have more than one card?

Yes. You can hold a virtual, physical, and metal card at the same time. Each has its own card number and can be used independently.

Can I use my card abroad?

Yes. Your Wirex One card is accepted wherever Visa is accepted globally. See Card limits and fees for information on foreign transaction fees.

What do I do if my card is lost or stolen?

Freeze your card immediately in the app, then contact our support team to report.

Can I use my card with Apple Pay or Google Pay?

Yes. You can add your Wirex One card to Apple Pay or Google Pay manually through your device's wallet settings.

My card payment was declined. What should I do?

Check that your account has sufficient funds and that the transaction is within your card limits. If the issue persists, contact our support team.

My card hasn't arrived within the expected timeframe. What should I do?

Contact our support team and we will look into it for you.

Can I use a different delivery address to my registered address?

Yes. You can enter any delivery address when placing your order.

Still have questions?

Our support team is here to help

Contact support